RoseRoseShop Reviews

Based on 58 customer reviews from our shopper community, RoseRoseShop’s overall rating is 3.81 out of 5 stars and 88% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 100% of reviewers consider RoseRoseShop overall a good value option, based on a rating of 4.33 from 3 votes. Most consumers are generally satisfied with Shipping & Delivery (3.50 / 2 reviews), Customer Service (4.0 / 1 review) and Price & Quality (4.33 / 3 reviews) RoseRoseShop offers. The most common issue with RoseRoseShop is around Return Policy based on a rating of 1.0.

3.8

58 Reviews

Overall Rating

5 Stars

11

4 Stars

38

3 Stars

2

2 Stars

1

1 Star

6

Good Value

4.3

Price & Quality

4.3

Shipping & Delivery

3.5

Customer Service

4.0

Return Policy

1.0

All Reviews (58)
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Myami23
July 14, 2022
"Amazing"
I recognized this shop from ebay as well just like other customers. Prices are amazing compare to local korean beauty shops in los angeles. I chose 7Rinco shipping method. Order was shipped out on 07/04/2022 and received today, 07/13/2022. Happy with my purchase! Make sure to check custom duties before you order anything from this shop. I think there is a local custom duty/ tax limits.
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blackwolf505
March 02, 2022
"Unexpectedly - it's good store"
I was very skeptical about RoseRoseShop but decided to try this shop and IT WAS GOOD. Shipping was a lot faster than YessStyle to Lithuania (RRS - 3 week, YS - 5 weeks). Shipping is very expensive... the more you buy the cheeper it gets. Over all prices are good, about 30 % better than YS (shiping included), but asortiment is very small. Still I recomend it.
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heavymeercat989
February 22, 2022
"Good Seller"
Good Seller. Fast delivery. Thank You
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happygoose862
June 24, 2021
"Reliable and fast."
I ordered from Roseroseshop recently and the parcel came before the expected delivery time. They also gave me a bunch of freebies which was great and the products were also genuine. The package was a bit damaged on the outside but the product packaging was fine and the products were in perfect condition so I would highly recommend!!
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brucej2643
March 04, 2021
"Don't buy from this store"
Don't buy from this store! They illegally lower the value of your purchase on the declaration(invoice), the IRS will fine you (because this is illegal!) And the store does nothing to solve the problem, leaving the customer with the loss!
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ZoeyWheeler
March 03, 2021
"Don't buy from this store!"
Don't buy from this store! They illegally lower the value of your purchase on the declaration (invoice) the IRS will fine you (because this is illegal!) And the store does nothing to solve the problem, leaving the customer with the loss!
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starisborn
September 24, 2020
"Slow Shipping"
While the FAQ claims it should take no more than 5 days for them to ship orders, it took about 2 weeks before mine was marked as shipped and then another week before the tracking started updating.
One item arrived with a dented box from careless packaging.
They do include some complementary samples, which is nice.
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ticklishleopard674
August 14, 2020
"Awesome!"
Just received my parcel and I am really happy - everything is perfect. Delivery to NZ took only 4 days with DHL (yeah, it is expensive, but only DHL deliver stuff from overseas in the moment). Also they put 2 packs of free samples. It was my first experience wit RoseRoseShop and I am absolutely satisfied and would recommend to my friends
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Kathygwalk
August 14, 2020
"Awesome!"
Just received my parcel and I am really happy - everything is perfect. Delivery to NZ took only 4 days with DHL (yeah, it is expensive, but only DHL deliver stuff from overseas in the moment). Also they put 2 packs of free samples. It was my first experience wit RoseRoseShop and I am absolutely satisfied and would recommend to my friends
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bluepanda267
July 12, 2020
"I like it!"
The best.
My favourite store with korean cosmetics.
Recent delivery delays due to COVID-19, but my parcels, everyone, was delivered :) Good service and range of goods.
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whitecat969
June 29, 2020
"Actually, good experience"
After reading other reviews I was a bit worried, but could not resist the temptation to try out the certain product, so I placed an order at my own risk on June 7th.

The only email I got was order confirmation, but I contacted the customer support team myself and was updated regarding shipping status.

On June 27th my parcel arrived to London and I got the item. Everything was fine, neat package, several samples attached as a gift. I wish there was a better tracking system, but overall experience was good and I liked the products.
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silverelephant485
June 15, 2020
"RoseRoseshop is NOT SAFE!"
On May 21st I bought some products there and at the payment step, besides of PayPal option, the screen displayed my VISA credit card number (maybe from the browser cache).

I was surprised by the expiration date, that was wrong! I've just corrected and inserted my code (which was displayed in the screen!), the payment was denied and I felt something like a screen capture at this moment.

So I've noticed and used the Paypal option, which I should have chosen at first, and the payment went ok.

I wished with all my heart that it was just an error but one week later, my VISA credit card was cloned, and someone was using my credit card in Europe, on an asian store in Italy!
In pandemic times I had to cancel my credit card...

Contacted them by the site and no response. Sent them an email and no response.
Almost one month!

Be CAREFUL, thought this site was safe and it's a shame, they've lost a good client!
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silverbear889
February 23, 2020
"No cosmetic no money"
I've made an order in the end of January, the package has come quickly to Germany, but i didn't get it, because local customs office did not allow it. The cosmetic is not certified by EU rules! Roseroseshope did not inform me about it. So the package was send back to Korea and l've just lost my money. I informed the roseroseshope about this case but did not get anything. Thank you!
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LukeGonzales
October 12, 2019
"Warning, scammers."
I have ordered cosmetic for the first time from RoseRose.com from my friend recommendation who is highly satisfied with it. Well, I have never received my package because there was no invoice attached and despite contacting their customer service never heard from them. Because of that, my package was returned to the sender. I have asked for my money back and still waiting. I have placed my order in April 2019 and still nothing. No money no product for 6 months. I think there are scammers.
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purplebutterfly309
June 20, 2019
"So, roseroseshop is a Korean online store"
So, roseroseshop is a Korean online store, owned by rubyruby76, well-known on eBay. As on other similar sites, you can find here make-up cosmetics and means for care of Korean manufacturers. The store has been operating for about a year and has established itself well, judging by the comments on the Internet. As you could understand by my assessment, I was also satisfied with the service of this online store, but there are some nuances that don`t allow me to put the highest score. Don`t be surprised if you find a product on the site at a price that is absolutely inadequate, at first glance. Be careful about the description and it turns out that prices are listed for 10 units of goods. Normal kind of customer, don`t need this, so we are going in search of a unit of goods.

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AustinOwens
June 15, 2020

“I had my credit card cloned, contacted them and NO response.”

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